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TEL:0755-36815698
Current location: Home » Help Center » 客户服务

常见问题

1.Inspection:
TPLCD? has multiple tests from material purchasing to finished products by different departments, like QA, QC, sales representative, to guarantee all signage players are in perfect condition. We also accept the inspection by the third party you appointed.

2.Guarantee Period:
TPLCD? provides one year quality guarantee for the products from your purchase date, except the human damage and force majeure factor. For a better maintenance, be sure that the players are using under normal circumstances (not more than 16 hours daily).
During the guarantee period, TPLCD? will send the new replacement for free if it is because of hardware problem after we confirm, and cover the shipment fee for the replacement delivery, the buyer just need to cooperate to send the damage one back to our factory.
For the problem of advertising machine, it shall be returned to factory for repairing. TPLCD? will be responsible for expenses arising out of such repair, including but not limited to the cost of new parts and shipment of products or parts from us to Buyer.
Machine beyond the guarantee period , TPLCD? will provide maintenance service and technical support (for hardware and other possible charges, TPLCD? will not bear the responsibility).

3.Spare Parts & Software Upgrading:
1% free for spare parts are offered for replacement in case of emergency for mass order. When there have the problem on program, or any new functions coming with our ad displays, we will supply the free software upgrading.

4.Services:
TPLCD? promises to provide lifetime maintenance for the products, and assist buyer to settle the technical problems or malfunctions when use and install the product.

 


 

 

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